The CTI route point will be used to dial into the IVR application. Select Call Control Group we have created beforeĬlick Add.Directory Number – this will create CTI route point on CUCM.Click on Add new trigger. Leave Trigger Type set to Unified CM Telephony Trigger and click Next. Once you saved the application you will see that Add new trigger button is now available on the left as shown on the picture. Script should be set to SSCRIPTĪa.aef is a built-in script that plays the default AAWelcome.wav prompt to the caller and allows to dial the extension number.Maximum Number of Sessions for this application.Name – enter any desired name for this application.Leave Application Type set to Cisco Script Application. Go to Applications -> Application Management. Click Add new.
Device Name Prefix (CTI ports on CUCM will have this prefix in their names).Go to Subsystems -> Cisco Unified CM Telephony -> Call Control Group and click Add New.Ĭall Control Group defines the set of CTI ports, which will be created on CUCM and used by UCCX applications. If you have not done it yet, you can read this article for step by step instructions. Our application will play out the greeting to the caller and allow him to enter the extension number or wait for being transferred to the operator.īefore you go through this tutorial you should have a working UCCX + CUCM integration. In this post we will create a basic IVR application on Cisco UCCX 11.5 server.